Frequently Asked Questions

Employees can access their payroll information by logging into their individual EmployeeDeck accounts. Once logged in, they’ll be able to view their paystubs, W-2s, and other tax documents.

Yes, Brand’s Payroll calculates, files, and remits federal, state, and local payroll taxes to ensure compliance and eliminate penalties.

Our system provides Affordable Care Act (ACA) compliance tracking, reporting, and audit support to help businesses meet IRS regulations.

Yes, Brand’s Payroll automatically submits new-hire information to government agencies as required by federal and state laws.

Brand’s Payroll integrates with VerifyToday, which allows employees to automatically verify their employment and income without employer intervention.

Employers can use HR360, a platform offering compliance documents, training resources, salary benchmarking, and job description tools.

Yes, businesses can implement workplace harassment training modules to comply with state laws and track employee training completion.

Brand’s Payroll offers live phone, email, and chat support, with options for dedicated account managers and VIP support for priority clients.

Yes, the payroll system seamlessly integrates with QuickBooks, Xero, and other accounting software, allowing smooth data transfer and reconciliation.

Brand’s Payroll simplifies the employee onboarding process with user-friendly self-service tools for new hires, including document submission, tax preferences, direct deposit setup, and easy access to training materials and company policies.

Yes! Brand’s Payroll offers a powerful Applicant Tracking System (ATS) that streamlines your hiring process, allowing you to post jobs, manage applications, and track candidate progress—all from a single, easy-to-use platform.

Brand’s Payroll helps ensure your HR processes are fully compliant with federal and state regulations. We offer customizable HR reporting tools that track employee data, benefits, and compliance effortlessly.

Brand’s Payroll offers an Employee Self-Service Portal that allows employees to securely access pay stubs, W-2s, tax forms, and PTO balances, empowering employees while reducing the HR team’s workload.

Yes! Brand’s Payroll offers seamless 401(k) management that syncs directly with payroll, handling all necessary IRS paperwork, and helping improve employee retention and satisfaction.

Yes, employees can easily access their time cards, schedules, and PTO balances through the TimeWorksPlus Employee app or the web clock portal.

Yes, the mobile app allows employees to punch in/out, view their schedules, request time off, and receive notifications for schedule changes or time-off approvals.

This could be due to syncing issues, internet connectivity problems, or system settings. It's best to check with your employer or contact support for troubleshooting steps.

If your time clock is unresponsive, check the power and network connections. If using a biometric clock, ensure proper fingerprint placement. Employers may need to reset or troubleshoot the clock model.

This depends on the employer’s settings. Some employees may have access to edit punches, while others may need supervisor approval.

Yes, timekeeping data seamlessly integrates with payroll services, ensuring accurate wage calculations and compliance with labor laws.

Yes, the system automates PTO accrual, requests, and approvals, while also tracking overtime to minimize excess labor costs.

Geofencing restricts clock-ins and clock-outs to designated locations, preventing unauthorized punches outside of work premises.

We offer expert support for all clients, with higher-tier plans providing dedicated payroll specialists and VIP support for prioritized assistance and more personalized service.

Yes, we provide an All-in-One Payroll & HR Suite, including automated timekeeping, HR solutions, benefit administration, and specialized services like Workers Comp, 401K management, and Wage On Demand.

Businesses have trusted us for over 20 years, with many long-term clients enjoying our exceptional service, some since 2011 after switching from competitors.

A dedicated account manager provides proactive support, personalized solutions, and ensures smooth payroll management tailored to your business needs.

We ensure accuracy and timeliness through automated verification checks and expert reviews by your dedicated payroll specialist, guaranteeing on-time, accurate payroll every time.

Yes, we provide custom reports for special audits and complex payroll needs, offering robust reporting capabilities for compliance and internal analysis.

Switching is seamless with our dedicated migration team handling data transfer, system setup, and training, ensuring no disruption to your payroll operations.

We offer 24/7 access through an online portal and mobile app (Google Play & App Store), allowing you to manage payroll, access reports, and handle HR tasks anytime, anywhere.

Yes! PayDeck seamlessly connects with any software, including QuickBooks Desktop & Online (QBO), or any other customized General Ledger (GL) data exports for smooth financial management.

PayDeck syncs with any software in real time, eliminating manual data entry, reducing errors, and streamlining workflows.

Yes, it offers bank-level encryption, multi-factor authentication, and fraud detection to protect sensitive data.

PayDeck automatically calculates federal, state, and local tax deductions based on employee location, filing status, and other relevant tax setup details, ensuring tax compliance and minimizing payroll errors.

Yes, PayDeck tracks Sick Time and PTO accruals aligned with company related policies, automating the process for seamless payroll integration.

PayDeck calculates the correct tax withholding for bonuses, applying both standard and special tax rates in line with federal and state regulations.

If overpayment occurs, PayDeck allows employers to adjust future paychecks or request repayment, with automatic updates to the payroll system and tax forms.

Yes, PayDeck accurately categorizes taxable benefits like health insurance premiums and 401(k) contributions, ensuring proper tax treatment and compliance.

PayDeck automatically generates W-2s and T4s at year-end and allows for timely distribution by the required deadline, either electronically or by mail.

It prevents overpaying premiums, improves cash flow, and reduces audit complications by basing premiums on real-time payroll data.

You could face fines, legal penalties, and liability for medical expenses if an employee is injured on the job.

It covers most job-related injuries, with exceptions like misconduct or intoxication depending on the related state rules and policy guidelines.

Usually not. However, there are certain exceptions for some industries.

The employer submits the injury claim, the claim is reviewed, and approved claims cover expenses and lost wages.

There are multiple factors that affect premiums, including industry risk, employee classification, payroll size, claim history, and state regulations.

Yes, Brand’s Payroll integrates workers' comp solutions with your payroll.

Utilize the Pay-As-You-Go billing method, ensure proper worker classification, and take necessary steps to educate your workforce on safety best practices to prevent injuries.

EMR reflects your claim history; a lower EMR reduces your premium costs.

Some states allow digital posters, but many still require physical copies. Check your local labor laws for compliance. In some states, and when the company has remote employees, providing access to digital posters is a requirement.

Brand’s offers federal, state, and local labor law posters covering wage laws, workplace safety, and anti-discrimination regulations. The company provides four different poster plan options to meet various compliance needs:

• Single Physical Poster: A one-time purchase of the physical poster, which covers all required federal, state, and local laws.
• E-Update Labor Law Poster Service: Receive a physical poster plus email notifications with printable updates throughout the year to stay compliant.
• E-Update Labor Law Poster Replacement Service: Get a new, fully updated physical poster mailed to you each time there’s a labor law change—no printing required.
• E-Update Labor Law Poster Replacement Service + Employee Digital Law Poster Access: Stay fully compliant with mailed physical updates and give your employees digital access to every change through their EmployeeDeck account.

By subscribing to Brand’s Payroll’s E-Update Service, you will receive updates on compliance changes. You may also get updated through government labor agencies.

Yes, with the E-Update Labor Law Poster Replacement Service + Employee Digital Law Poster Access plan, Brand’s offers 24/7 digital access to labor law posters via EmployeeDeck, ensuring compliance at all times.

Yes, you can order posters for each location. Each poster will be aligned with its respective state’s unique compliance guidelines.

Yes, we offer posters in both English and Spanish.

Yes, businesses can qualify for tax credits to offset administrative costs and employer contributions. The credit covers 50 to 100 percent (depending on the size of the employer).

You can roll it over into another retirement account, keep it with your employer, or withdraw it (subject to penalties if under retirement age).

Brand’s Payroll offers flexible 401(k) plans, including Safe Harbor options, to match your business needs and goals.

Businesses that offer a 401(k) may qualify for tax credits to help offset administrative costs, reducing expenses and maximizing savings.

Yes, Brand’s Payroll seamlessly integrates 401(k) contributions with payroll, automatically syncing data to ensure smooth contributions and adjustments—eliminating the need for manual entry. Through our policy partners, payroll data is securely transferred to and from the 401(k) system.

Yes, some states require businesses to offer retirement plans. Non-compliance can result in penalties, so it’s important to stay informed about your state’s regulations.

Yes, self-employed individuals can take advantage of solo 401(k) plans, contributing up to $70,000 in 2025 to secure their financial future.

Setting up a 401(k) plan with Brand’s Payroll is quick and seamless, thanks to our streamlined onboarding process and dedicated support.

Yes, employees can contribute to both a 401(k) and an IRA, as long as they adhere to the contribution limits for each account.

If an employee misses a 401(k) contribution deadline, they may be able to make it up through salary adjustments within the same year. However, it's crucial to adhere to deadlines to avoid potential tax complications and, in some cases, penalties.

Real-time access ensures instant or same-day verifications.

Our seamless service removes HR involvement—no manual paperwork needed.

Yes, both employee and contractor verifications are supported.

Minimal—our system pulls directly from payroll records, securely.

All information is protected by end-to-end encryption and privacy-first protocols.

No—this service is included for all Brand’s Payroll clients.

Yes, bulk verification requests are handled quickly and securely.

Yes, commuter benefits allow employees to set aside pre-tax income for transit and parking expenses.

Yes, but eligibility may vary depending on plan type and employer contribution policies.

HSAs allow employees to save pre-tax dollars for medical expenses, with employer contributions reducing payroll taxes and funds rolling over annually.

Yes, PayDeck supports customizable HRAs, allowing employers to reimburse employees for medical expenses tax-free, helping to lower overall healthcare costs.

FSAs enable employees to set aside pre-tax dollars for medical or dependent care, while employers reduce payroll taxes and enhance employee benefits.

Flexible ACH funding options are available to streamline reimbursement processes, ensuring smooth and timely payouts for employees.

Yes, PayDeck allows employers to set and adjust contribution limits for various benefits like FSAs, HSAs, and commuter benefits to suit company policies.

PayDeck simplifies employee elections by automating the process, allowing employees to choose benefit plans during open enrollment or qualifying life events.

Employees simply follow the sign-up instructions provided by their employer. Once their account is created, they can access it through the Brand's Payroll website or mobile app.

No, there is no cost to you as an employer.

This service is most commonly used in industries like Healthcare, Senior Living, Medical, Dental, Restaurant/QSR, Manufacturing, Grocery, Retail, Hospitality, Gig Economy, and Call Centers.

Live agent support is available to address any employee inquiries within minutes.

It won’t! Simply run payroll as you always do. The only difference is a new deduction field for Brand's Payroll On-Demand Pay, which will appear on employees’ paystubs.

No, Brand's Payroll provides the funds for advances from our own reserves, ensuring there is no financial risk to you as the employer.

No, financial wellness resources are free for all employees, whether or not they use the wage advance feature.

Employees can access up to 50% of their net earnings during the pay period, with a cap of $1,000, ensuring they still have a portion of their paycheck available on payday.

No. Payroll funding through Payro requires no collateral, making it a low-risk, stress-free financing option for businesses.

Any business facing temporary cash flow issues can benefit, especially those with seasonal revenue, delayed payments, or unexpected expenses.

Unlike traditional loans, payroll funding offers fast access, flexible repayment, and is tailored to your payroll cycle—no lengthy approvals or rigid terms.

Industries like staffing, restaurants, construction, healthcare, and retail often rely on payroll funding to manage fluctuating income and meet payroll obligations.

Yes! Payro is fully integrated with Brand’s Payroll, so your data flows automatically—no extra paperwork, and funds arrive right when you need them.

Repayment is automated and scheduled around your revenue cycle, easing the burden on cash flow and ensuring it works with your income pattern.