Expert Support

Real-Time Payroll Help — No Waiting, Just Answers

At Brand's Payroll, we’re here for you with real-time support whenever you need it. With 50+ years of experience, we guide you through payroll with no automated messages or long holds. Just real, personalized help.

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What We Offer

Personalized Support – Every Time

When you call, we answer. No more long waits. Our payroll specialists are here to work with you, ensuring everything is correct — every time.

You’re Never Alone

We don’t just answer questions; we process payroll with you. We’re here to walk you through your first 3 payrolls, ensuring you feel confident every step of the way.

VIP Support When You Need It Fast

Got a time-sensitive issue? Upgrade to VIP support for priority access. You get fast, expert help—no delays.

Ask Anything, No Judgment

Payroll can be confusing — no question is too small. We provide a judgment-free zone, where every question gets a thorough, expert answer.

We Take Ownership

When something goes wrong, we take full responsibility. No passing the buck. Just accountable experts solving your issues fully—with no passing the buck.

Empowering Success, One Story at a Time

Discover how our solutions
drive real business impact.

"With Brand’s, payroll is worry-free. Their dedication makes them irreplaceable-I never consider switching."

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2x Faster

Faster Support Response

Client: Lina Fried, Controller, SCC

"Brand's Payroll makes my job easier with proactive support and smart solutions. They listen and deliver exactly what we need."

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5x More Efficient

Automated Processes and integrations

Client: Miriam Lapides, Progressive Applied Behavioral Treatment Corp

“Brand’s has saved us hours and boosted employee satisfaction with their fast response and unmatched expertise.”

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4x Improved Payroll Efficiency

Optimized Process Automation

Client: Shema Kolainu – Hear Our Voices

“Payroll is crucial to our business, and Brand’s makes it easier. They’re a trusted, dependable partner I rely on.”

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100% Transparency in Payroll

Accurate Data for Dispute Prevention

Client: Sara Lauber,
Safety Fire Sprinkler

“Payroll is key for timely payments. Brand's Payroll simplifies our process and respects our budget as a non-profit.”

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3x Greater Flexibility

Customized Reporting & Integration

Client: Chana Mayer, Administrator

“The customer support is fantastic! The platform is easy to use, and payroll processing is now faster. ”

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2x Faster Customer Service

Dedicated, Responsive Support Team

Client: Dolores Latchford, Boca's Professional Learning Academy

“I give Brands a perfect 11! Stress-free, worth every penny, and I plan to stay with them long-term. Highly recommended!”

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15-Year Partnership Strong

Trusted service over time

Client: Joyce "Jody" Silveira, Sea Cliff Yacht Club

“It’s wonderful—I have no intention of leaving Brand’s. When I hear Amy’s voice, I instantly know my payroll problem is solved.”

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20-Year Business Loyalty

Two decades of trust

Client: Richard, Controller Organization: J L HVAC Contractors

Expert support that's always on your side

Because you deserve payroll happiness.

While our software empowers you to manage your payroll processing, rest assured that our dedicated expert support teams are here to assist you whenever needed.

Discover your ideal tailored support solutions

Want expedited support?

Upgrade to our higher plans for VIP support, ensuring that your inquiries receive priority attention in the service queue.

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Brand's support
care

With 50 years of client relationships, Brand's ensures you're not just another client—you’re part of our family. We know you by name and genuinely care about your success.

Personal account manager

When you're assigned a dedicated account manager, you gain more than just support—you gain a proactive partner in managing your payroll needs. From finding solutions to offering guidance on existing features, and even escalating support tickets when needed, your dedicated account manager is there for you every step of the way.

Dedicated payroll specialist

Experience personalized support from your dedicated payroll specialist. With direct access to an expert who is intimately familiar with your account, you'll receive tailored assistance and seamless management for all your payroll needs - consistently dealing with the same point of contact every time.

Experience cutting-edge solutions with a human touch.

Where every interaction is backed by expert individuals ready to serve you.

FAQ

What makes Brand’s Payroll different from other payroll processing companies?

Brand’s Payroll combines 45+ years of expertise with personalized service, offering a dedicated account manager who understands your business needs, ensuring both innovative payroll solutions and human support.

How can Brand’s Payroll's AI Assistant improve my payroll accuracy?

Our AI Assistant detects and prevents payroll errors by monitoring your payroll, suggesting corrections, and learning from your data to provide increasingly personalized assistance.

What payroll support options does Brand’s Payroll offer?

We offer expert support for all clients, with higher-tier plans providing dedicated payroll specialists and VIP support for prioritized assistance and more personalized service.

Can Brand’s Payroll handle more than just basic payroll processing?

Yes, we provide an All-in-One Payroll & HR Suite, including automated timekeeping, HR solutions, benefit administration, and specialized services like Workers Comp, 401K management, and Wage On Demand.

How long have businesses been using Brand’s Payroll services?

Businesses have trusted us for over 20 years, with many long-term clients enjoying our exceptional service, some since 2011 after switching from competitors.

What's included in Brand’s Payroll's dedicated account manager service?

A dedicated account manager provides proactive support, personalized solutions, and ensures smooth payroll management tailored to your business needs.

How does Brand’s Payroll ensure payroll accuracy and timeliness?

We ensure accuracy and timeliness through automated verification checks and expert reviews by your dedicated payroll specialist, guaranteeing on-time, accurate payroll every time.

Can Brand’s Payroll help with specialized payroll reporting and audits?

Yes, we provide custom reports for special audits and complex payroll needs, offering robust reporting capabilities for compliance and internal analysis.

How easy is it to switch to Brand’s Payroll from another payroll provider?

Switching is seamless with our dedicated migration team handling data transfer, system setup, and training, ensuring no disruption to your payroll operations.

What mobile and online access options does Brand’s Payroll provide?

We offer 24/7 access through an online portal and mobile app (Google Play & App Store), allowing you to manage payroll, access reports, and handle HR tasks anytime, anywhere.