COVID-19: Brand’s Customer Support

Brand’s Paycheck Operations

Is Brand’s operating as usual?
Yes! Brand’s Paycheck is still open for business. We are closely monitoring guidelines put out by the Centers for Disease Control (CDC), the WHO and local authorities, to assure that we have been preparing our contingency plans to provide uninterrupted service. In particular, we are focused on anticipating client needs in evolving work environments. If you need help, contact customer service at CS@BrandsPaycheck.com.

Are first quarter payroll taxes being delayed because of COVID-19?
The IRS announced delayed due dates for filing returns. However, this does not apply to payroll-related returns. At this time, there is no delay on the quarterly payroll tax payments and filing due date. Therefore, we’re moving forward with our normal federal tax filing plans.

Can I still pick up my payroll at the Brand’s Paycheck office?
Yes. However, in an effort to maintain CDC guidelines regarding social distancing, we strongly encourage our clients to take advantage of our paperless services available.

If you have not yet switched, we are still doing our best to get everything to you without interruption.

Those who have made the move to Paperless Payroll over the last week have been pleased with how quickly you can receive checks, no matter what time of day (or night) you submit payroll.

Will someone call me for payroll like they normally do?
Absolutely. Brand’s is committed to servicing you in the same way as always. If you normally receive a call from Brand’s to report your payroll, rest assured that you’ll still receive these calls.  If you normally call us at a scheduled time, please continue to do so.

Is Brand’s Paycheck considered an “essential business?” Will you be able to stay open with the current government restrictions?
Yes. We are closely monitoring government regulations and will make any necessary accommodations to provide service to you and your employees while complying with these regulations.

Payroll Processing:

Can I run payroll while working remotely?
Yes! We strongly recommend that you take full advantage of all our available resources for self-service and 24/7 access:

• Brand’s PayDeck is our new online experience to give you more control over your payroll and workforce. Use it to view payroll information at a glance, access reports, manage your regular payrolls and more. You can access it here.
• Brand’s Help Desk is filled with self-help guides to walk you through many of your payroll needs.

How do I set up direct deposit for my employees who aren’t already using it?
Setting up direct deposit is easy. Follow along on our step-by-step guide here.

How can I track time for employees working remotely?
The web clock and the mobile app give employees the option to clock in via their own mobile phone or computer. To set it up, see Enable Web & Mobile Clock for Employees.

Note: Remember to disable this capability when the threat passes. Employees will be able to log in from anywhere until the option is switched off.

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